Money laundering and terrorist financing are global issues, classified as criminal activities in many countries. Various regulatory bodies and governments have issued numerous laws, directives, guidelines, and circulars to combat these crimes, such as:

• The Asset (Money) Laundering Prevention Act, 2008 (2064 B.S.)
• NRB Remittance Guidelines, 2067 B.S.
• Anti-Money Laundering Directives for Money Remitters/Money Transferors, December 9, 2009 (2066 B.S.)
• The Asset (Money) Laundering Prevention Act – 2nd Amendment, 2014 A.D.

We understand that combating money laundering and the financing of terrorism is a collective effort. This “Anti-Money Laundering Policy” provides clear guidance on identifying and managing the risks associated with ML and TF.

The purpose of this policy is to strengthen ISEND's compliance with anti-money laundering laws and regulations, support law enforcement efforts in combating ML/TF, minimize the risk of company resources being misused for illicit activities, and protect the interests of our customers, shareholders, employees, and the communities we serve.

ISEND is committed to complying not only with the letter of the law but also with its spirit. We strive to adhere to relevant laws, regulations, codes, and best practices, and we are dedicated to swiftly addressing any irregularities. We believe in transparency in financial and regulatory reporting, ensuring prompt disclosure of any breaches.

Fraud Prevention

At ISEND, we are dedicated to safeguarding our customers from those who attempt to misuse our services. Our goal is to provide you with the knowledge and resources to protect your finances and personal information. New scams are constantly evolving, so always use caution when sending money, especially to individuals you don't know.

If you have been a victim of fraud, report the incident to the nearest police station and contact us or email [email protected].

Common Consumer Scam

Stay vigilant and secure with Isend Money Transfer. We are dedicated to protecting our customers from prevalent scams such as phishing, identity theft, fraud, Lottery, Donation, Networking, password theft, online gambling etc. Our team of experts provides guidance to help you recognize and avoid these risks. With Isend Money Transfer, you can send money with confidence, assured that we stay ahead of emerging threats.

Fraud FAQs

Get answer of your queries regarding frauds

What to do if I have been scammed?

If you have been scammed or feel like you have been scammed report immediately to your local police. If you have use ISEND to send money then you can report the incident at our customer care at or email us:

What are the things to consider to know the scam?

• If an offer seems too good to be true, it probably is. Be cautious of online or newspaper ads that make unrealistic claims.
• An individual pretending to be a friend or family member contacts you in a supposed emergency, urging you to send money immediately
• You are told you’ve won a prize or contest you don't remember entering and are asked to transfer money for fees, taxes, or customs.
• A stranger asks you to transfer money to them.

Is it safe to use ISEND service to send money?

Yes, sending money through Isend is safe and secure. However, if you are uncertain about the recipient's identity, there is a risk involved as once a transfer is completed, the funds are generally not recoverable.

Who is at risk for money transfer fraud?

Everyone is susceptible to scams. Fraudsters do not discriminate and may target individuals of any age, gender, or background. They often focus on those who may be unaware of scams, overly trusting, or perceived as particularly vulnerable.

Is it safe to share OTP/Password/PIN?

You should never share your OTP, PIN, or password with anyone you don't fully trust. Disclosing this information can lead to unauthorized access to your web portal, wallet, or bank account, potentially resulting in financial loss.